Terms and Conditions

Last updated: 22 October 2026.

These terms apply to everything WebSols Pakistan sells. By placing an order, using one of our services, or letting somebody do so on your account, you accept them.

They sit alongside our Service Level Agreement and our Privacy Policy, which form part of the same agreement.

1. Who we are

WebSols Pakistan, 1566/124 Walton Road, Lahore, Punjab, Pakistan. "We", "us" and "our" mean WebSols Pakistan. "You" and "your" mean the person or company that holds the account.

2. What we are

We resell most of what we sell. The servers, hosting platforms and email systems behind our products are operated by specialist providers, and we buy capacity from them and sell it under our own name with our own support around it.

This matters for two reasons, and we would rather you knew both up front:

• What we can promise you is limited by what they promise us. Where their commitment is thinner than you might expect, ours says so plainly rather than quietly making a bigger promise we cannot fund.
• You are our customer, not theirs. You deal with us. We deal with them. Do not contact them about your service; they will not help you, and in at least one case their contract with us says so explicitly.

Development, design and consultancy work is ours, done by us.

3. Your account

You must be 18 or over, or a business, and the details you give us must be accurate and kept up to date. The email address on your account is how we reach you about renewals, outages, invoices and security, so if it stops working you may miss something that matters.

You are responsible for everything that happens on your account, including anything done by your staff, your developer or anybody you give access to. Keep your passwords to yourself, and tell us immediately if you think somebody else has them.

4. Orders, prices and payment

Prices. Prices are shown in Pakistani rupees, and in US dollars where we display a conversion. The conversion rate we use is set by us and is deliberately a little above the interbank rate, because card and gateway fees come out of it. Prices exclude taxes, which are added where they apply.

An order is accepted when we say it is. An order confirmation or an automatic email is not acceptance. The contract forms when we provision the service and give you access to it.

Payment. Services are billed in advance, for the term you choose. Longer terms are discounted and the discount is shown before you pay. Payment is due on the invoice date unless we have agreed otherwise in writing.

Renewals. Services renew automatically for the same term unless you cancel before the renewal date. We send a renewal notice in advance. A renewal price may differ from what you first paid — where it does, the notice will say so.

Late payment. If an invoice goes unpaid we will chase it. If it stays unpaid, we may suspend the service. Suspension does not stop the charges: the service remains yours and remains billable for the rest of its term, and we may charge a reasonable reactivation fee to switch it back on.

If an account stays unpaid for long enough, the service is cancelled and the data on it is deleted. We will have told you before that point, more than once. Recovery after that is not possible, by us or by anyone.

5. Cancellation and refunds

You can cancel at any time, effective at the end of the term you have paid for. Cancel through the client area or by telling us in writing.

We do not offer a money-back guarantee, and we do not give refunds for a change of mind or for unused time on a term you have already paid for. We would rather say so here than let you discover it later. If you are unsure whether a product suits you, ask us before you buy — we will tell you honestly, including when the answer is that you want something cheaper or something else entirely.

Domains are never refundable once registered. That is a registry rule, not ours.

Where the law of your country gives you a cancellation right that these terms cannot exclude, that right stands regardless of anything above.

6. Domains

Domains are registered through registries and registrars whose rules we do not set and cannot waive. In particular:

• Registrant details must be accurate, and they are passed to the registry. Some of them may be published or made available through lookup services.
• A domain is registered when the registry says it is. Until then nothing is guaranteed, however far through checkout you are.
• Renewals are your responsibility to keep on top of. We send reminders and we will renew automatically where you have asked us to, but a domain that expires because payment failed can become expensive or impossible to recover.
• Transfers are subject to registry rules, including lock periods after registration or a previous transfer.
• Where a domain is discounted for its first year with a hosting plan, it renews at our normal published price, which you can check before you buy.

7. Acceptable use

You may not use our services for:

• Anything illegal under Pakistani law or the law where the service is hosted.
• Spam — unsolicited bulk email of any kind, or mail that disguises or falsifies its sender. This applies whether the mail is sent from our platform or merely advertises something hosted on it.
• Attacks and interference — denial-of-service attacks, open mail relays, port or network scanning of systems you do not own, spoofed source addresses, or anything intended to disrupt another system.
• Content that is obscene, extremist, defamatory, or that infringes somebody else's copyright, trademark or privacy. Material harmful to children is grounds for immediate termination and a report to the authorities.
• Resource abuse — using a shared platform in a way that degrades it for other customers. Each shared product's page sets out the limits that apply to it.
• Cryptocurrency mining, including mining, farming and plotting, unless we have agreed it in writing for a specific product. Some of the platforms we use forbid it outright and some permit it; ask before assuming.
• Storing backups or archives on a hosting account. Hosting is for websites and their email. If you need somewhere to keep files, buy storage.
• Reselling to, or providing services to anyone in, a territory under sanctions that our suppliers will not serve. At the time of writing that list includes North Korea, Russia, Syria, Sudan, Iran, Cuba, Crimea, and the Donetsk and Luhansk regions. It can change without much warning.

If you resell our services or host other people's sites, you are responsible for what they do. Everything in this section applies to them, and their breach is your breach.

What happens on a breach. Depending on how serious it is, we may ask you to fix it, suspend the service, or terminate it. Where the risk to other customers or to the platform is immediate — an active attack, an open relay, material harmful to children — we may suspend first and explain afterwards. Suspension for breach does not stop charges and does not earn a refund.

8. Your content and your responsibilities

What you put on our services is yours, and stays yours. We do not claim any right over it, and we do not look through it. We access it only when you ask us to, or when we must in order to keep the platform secure or lawful, or where a court or regulator requires it.

You are responsible for:

• The lawfulness of what you host, including having the right to use it
• Your own software — your site, its themes, plugins, dependencies and updates. Most security incidents on shared hosting start with software the customer did not update.
• Your own backups — see the next section, which is the most important one on this page.

9. Backups

Backups are a courtesy service, not an obligation — on every product we sell, including the products where a backup is listed as an included feature.

Where backups are included, we will make every reasonable effort to restore your data when you ask us to, and in most cases we succeed. But we do not guarantee that a backup exists, that it is complete, that it is current, or that a restore will work. A failed, missing or incomplete restore is not a breach of this agreement and does not give rise to a claim.

Where backups are not included — and on several products they are not, which those pages say plainly — there is no copy of your data other than the one you keep yourself.

Keeping your own backups is your responsibility on every product. Take them regularly. Keep them somewhere other than the server they came from. Check occasionally that they actually restore, because an untested backup is a guess. If a restore matters to your business, this paragraph is the one to act on.

None of the platforms behind our products commits to restoring your data, and some warn that data loss cannot be ruled out when a service is suspended or reassigned for non-payment. We are not able to promise you more than we have been promised.

10. Availability, maintenance and changes

Our availability commitments, and the service credits that apply when we miss them, are in the Service Level Agreement. Some products carry no commitment, and the SLA says which.

Maintenance. We give notice of planned maintenance where we can. Much of it is carried out by the platforms underneath us on their own schedule, and we pass on whatever notice we are given. Security fixes sometimes cannot wait.

Changes to a service. We may change how a service works, move it between data centres within the region you chose, or change an IP address where there is a technical or legal reason. We will not reduce the substance of what you bought during a term you have paid for without telling you and letting you cancel.

Discontinuing a service. If we stop selling something, we will give existing customers reasonable notice, help you move, and refund any unused portion of a term you have prepaid.

11. Support

Support is included with every service. It covers the platform: the server, the hosting, the mail system, and getting your site working on it.

It does not include writing or debugging your code, fixing a plugin, designing your site, or administering software we did not install — though we will often help anyway where it is quick, and we will always tell you when something is chargeable before we do it.

On unmanaged servers you have root access and the server is yours to run. Our support covers the machine, the network and the platform around it, not what you install on it.

12. Liability

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that:

• Our total liability to you for any claim is limited to the amount you paid us for the affected service in the month in which the problem arose. This is not us being unusually careful: it is the same cap the platforms behind our products apply to us, and we cannot sensibly promise you more than we can recover.
• We are not liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss, however it arises.
• We are not liable for loss of data. See section 9. Your own backup is the answer to this, and it is the only complete one.
• We are not liable for failures caused by your own software or configuration, by a third-party service you have connected to, by your domain expiring, or by anything outside our reasonable control.

Force majeure. Neither of us is liable for failing to perform because of something genuinely beyond our control — natural disaster, war, national network outages, undersea cable cuts, government action. If such an event lasts more than three months, either of us may end the affected service.

13. Indemnity

If someone brings a claim against us because of what you hosted, sent or did with our services, you will cover our reasonable costs of dealing with it, including legal costs. This is the same obligation our suppliers place on us, passed down.

14. Suspension and termination by us

We may suspend or terminate a service:

• For non-payment, after we have asked you to pay
• For a breach of section 7, immediately where the risk is immediate
• If a supplier terminates the platform underneath it, in which case we will tell you as soon as we know and help you move

When a service ends, for whatever reason, the data on it is deleted. On some products there is a short grace period for accidents and unpaid invoices. On others — dedicated servers in particular — deletion is immediate and irreversible the moment the service is cancelled. Assume it is immediate, and take your copy before you cancel rather than after.

15. Third-party platforms

Google Workspace and Microsoft 365 are sold as licences on Google's and Microsoft's own platforms. Their terms govern what happens inside those products, and their availability, data handling and support are theirs rather than ours. We handle the buying, the setup and the first line of support.

The same principle applies to the infrastructure behind our other products: where a supplier's term binds us, it binds you through us.

16. Intellectual property

This website, our written content, our designs and our brand are ours. Where we build something for you under a development contract, ownership is whatever that contract says — for our projects, the code and the accounts are yours on final payment.

17. Data protection

How we handle personal data is in our Privacy Policy.

If you process other people's personal data on our services — which you almost certainly do if you have a contact form, a customer list or a mailing list — you are the controller of that data and we process it on your instructions. Ask us if you need a written data processing agreement; we can put one in place, and for some kinds of business you should.

Meetings and calls with us may be recorded. When we hold a meeting with you that we have arranged — a video call or an online meeting about an order, a quote, a project or support — we may record it and keep a transcript, so that what was agreed is written down and nothing is missed afterwards. We use the recording, the transcript and a written summary only to deliver and support the services you buy from us, and we keep recordings for up to 90 days. By booking or joining such a meeting you agree to this. If you would rather a particular meeting were not recorded, tell us at the start and we will not record it.

18. Changes to these terms

We may change these terms. The date at the top tells you when they last changed. If a change materially reduces what you get, we will email you at least 30 days before it takes effect, and you may cancel the affected service without penalty before then. Continuing to use the service after that means you accept the change.

19. General

No verbal commitments. Anything that matters should be in writing. A remark in a support ticket or a phone call does not vary these terms.

Assignment. You may not transfer your account to somebody else without our written agreement. We will not withhold it unreasonably, but we do need to know who the customer is.

If one clause fails, the rest still stand.

Governing law. These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction.

20. Contact

WebSols Pakistan, 1566/124 Walton Road, Lahore, Punjab, Pakistan.

sales@websols.net · Contact us