Privacy Policy
What we collect, why we collect it, who we pass it to, how long we keep it, and what you can ask us to do with it.
Last updated: 22 October 2026.
1. Who we are
WebSols Pakistan, 1566/124 Walton Road, Lahore, Punjab, Pakistan, is responsible for the personal data described in this policy. We sell domains, hosting, business email, servers and development work.
Questions about this policy, or about your data: sales@websols.net, or the office line on our contact page.
2. Two different kinds of data
It matters which of these we are talking about, because our role is different in each case.
Your data — data about you as our customer. Your name, contact details, billing records and support history. We decide how this is used, and this policy describes it.
Your customers' data — whatever sits on your hosting. The contents of your website, your databases, your mailboxes and the people who fill in your contact form. We do not use this, analyse it, or go looking through it. We hold it because we run the servers it sits on, and we access it only when you ask us to, or when we must to keep the platform secure or lawful. You decide what that data is and why you hold it; we handle it on your instructions.
3. What we collect
When you buy something
- Name, email address, phone number and postal address
- Company name and tax registration details where you give them
- What you bought, when, and the invoices and receipts for it
When you pay
- We do not store card numbers. Payments are handled by our payment providers, who take the card details directly and tell us only whether the payment succeeded.
- We keep the record of the transaction: amount, date, method and reference.
When you register a domain
- The registrant details a domain requires: name, organisation, address, email and phone. These are passed to the registry that runs the extension, and some of them may be published or made available through registration lookup services. That is a condition of holding a domain and is outside our control.
When you use the service
- Server and application logs: IP addresses, timestamps, requested addresses, error messages, mail routing records
- Resource usage, so we can tell you when a plan is being outgrown
- Control panel and client area sign-in records
When you contact us
- Tickets, emails, chat messages and notes from phone calls, kept so the next person who helps you can see what has already been tried
- Recordings, transcripts and written summaries of the meetings and calls we arrange with you, kept so that what was agreed is on record
When you visit this website
- Standard web analytics: pages viewed, approximate location from the IP address, browser and device type, and the site that referred you
4. Why we use it, and on what basis
| What we do with it | Why we are allowed to |
|---|---|
| Provide the service you bought, set up accounts, run migrations | Performing our contract with you |
| Invoice you, take payment, chase a late invoice | Performing our contract; our legitimate interest in being paid |
| Answer support requests | Performing our contract |
| Keep accounting and tax records | Our legal obligations |
| Keep the platform secure, investigate abuse, block attacks | Our legitimate interest in a secure platform, and our other customers' |
| Register and renew domains | Performing our contract; the registry's rules |
| Tell you about a change, an outage or a renewal | Performing our contract |
| Send marketing email about our own services | Your consent, which you can withdraw at any time |
| Improve the website using analytics | Our legitimate interest in a site that works |
We do not sell personal data, and we do not share it with anyone for their own marketing.
5. Who we share it with
Infrastructure providers. The servers, storage and email platforms behind our products are operated by specialist providers in the European Union, the United Kingdom, the United States, Singapore and Canada, depending on the product and the location you chose. They hold whatever you put on the service, under contract to us, and may not use it for anything else.
We do not name these providers on this website, because the products are sold under our own name. If you need the list — for a due-diligence questionnaire, a data protection assessment, or your own compliance — ask us and we will give you the current one in writing.
Domain registries and registrars. Registrant data, as described above. Unavoidable if you want the domain.
Google and Microsoft. If you buy Google Workspace or Microsoft 365 through us, the accounts are created on their platforms and their own privacy terms apply to what happens inside them.
Payment providers. To take payment and to investigate a disputed one.
Professional advisers and authorities. Our accountants and lawyers where needed, and any authority we are legally required to give data to. We will tell you if that happens, unless we are forbidden from doing so.
6. Where your data is held
Our office and our staff are in Pakistan. The servers themselves are mostly outside Pakistan, in the regions listed above, and which region applies depends on the product and, where we offer a choice, on the location you picked when you ordered.
If where your data physically sits matters to you — because of a contract, a regulator or a policy of your own — tell us before you order and we will tell you what we can and cannot offer.
7. How long we keep it
| Data | How long |
|---|---|
| Account and contact details | While you are a customer, and then while any invoice or dispute is open |
| Invoices and accounting records | For as long as Pakistani tax and company law requires |
| Support tickets | Up to three years, so we can see the history of a recurring problem |
| Meeting and call recordings | Up to 90 days; the written summary is kept with your account records |
| Server and application logs | Up to 12 months, and often much less |
| Website analytics | Up to 26 months |
| The contents of a cancelled service | See section 8 |
| Marketing consent records | Until you withdraw consent, and then a record that you did |
8. What happens to your data when a service ends
When a service is cancelled or terminated, the data on it is scheduled for deletion. We hold it for a short grace period so that an accidental cancellation or an unpaid invoice can be put right, and after that it is removed and cannot be recovered.
Please take a copy of anything you want to keep before you cancel. Once a server, a hosting account or a mailbox has been deleted, we cannot restore it, and neither can the platform it ran on.
9. Backups are a courtesy, not a guarantee
Where a product includes backups, we will make every reasonable effort to restore your data when you ask us to, and usually we can. But backups are a courtesy service and not an obligation. We do not guarantee that a backup exists, that it is complete, or that a restore will succeed.
Keeping your own backups is your responsibility, on every product we sell. Take them, keep them somewhere other than the server they came from, and check occasionally that they actually restore. On products where we tell you backups are not included, your own copy is the only one there is.
10. Your rights
You can ask us to:
- Tell you what we hold about you, and give you a copy
- Correct anything that is wrong
- Delete data we no longer have a reason to keep
- Stop using your data for marketing, at any time, with no reason needed
- Restrict or object to a particular use
- Hand over a machine-readable copy of data you gave us
Ask at sales@websols.net. We will reply within 30 days. We may need to confirm who you are first, which protects you rather than us.
If you believe we have handled your data badly, tell us and we will try to put it right. If you are in a country with a data protection authority, you may also complain to it.
11. Security
Access to customer data is limited to staff who need it to do their job, and is logged. Connections to our website, control panels and client area are encrypted. The platforms we build on are patched and monitored, and we require the same of the providers behind them.
No system is perfectly secure. If a breach affects your data, we will tell you what happened, what it affects and what we are doing about it, without waiting to be asked.
12. Cookies
This website uses cookies to remember your currency preference and to collect the analytics described above. You can block or delete cookies in your browser; the site will still work, but it will forget your preferences.
Our client area and control panels use cookies to keep you signed in. Those cannot be turned off without making sign-in impossible.
13. Children
Our services are sold to businesses and to adults. We do not knowingly collect data about children. If you think we have, tell us and we will delete it.
14. Changes to this policy
We may update this policy. The date at the top always tells you when it last changed. If a change materially affects how we use your data, we will email customers rather than relying on you to notice.
15. Contact
WebSols Pakistan, 1566/124 Walton Road, Lahore, Punjab, Pakistan.